Marketing Communications

Over at Copyblogger, Brian Clark had some fun this week with list headlines. Seems every story featured on the cover of a recent issue of PC World featured a list headline. Brian’s a big fan of the technique and has a little exercise for anyone who wants to take part.

Anyway, it just so happens that this week’s Stumbling was jam-packed with sites that feature — you guessed it — list headlines. Let’s get counting, from the most to the fewest:

1. Writing at The Future Buzz, Adam Singer offers “65 Bite-Sized Web Marketing Tips.” The sheer number might seem intimidating, but Adam stays true to his word and keeps his suggestions to single sentences (for the most part), and short ones at that. Lots of useful links.
2. The folks at The Bootstrapping Blog came up with “50 Guerrilla Marketing Tactics You Should Be Using.” Some are a little off the wall — Temporary Tattoos? Sponsor the Homeless? — but most are brilliant. Great suggestions for businesses where cash is at a premium.
3. We all want to know what our competitors are up to, right? But short of breaking in at night or hacking their network, what can you do to get the real goods? FutureNow’s Bryan Eisenberg says there are several strategies, all perfectly legal, to spy on your competition. If you’re comfortable with some esoteric web tools, these look like they could be a lot of fun to play with.
4. Anyone who has read this blog knows I’m a big fan of Google and the awesome tools its provides. Gil’s Method offers “11 Obscure Google Tricks You Didn’t Know Existed.” You can track a UPS package on Google? I didn’t know that!
5. I still admit it: I don’t get Twitter. I’ve looked at it from every direction and just fail to see its usefulness as a marketing tool. But that doesn’t mean other people aren’t taking advantage. Jeff Woelker has come up with “7 Habits of Successful Twitterers.” My mind remains open…

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The other day, I was checking out the InfoUSA.com website on behalf of a client who is thinking about doing a modest direct mail campaign. After choosing criteria and generating a mailing list, I had to register on the company’s website to get a price quote.

I filled out the short form and hit the submit button. At that precise moment, my phone rang. Wouldn’t it be something, I joked with him, if it was InfoUSA calling to welcome me to their database.

Alas, that wasn’t the case.

However, five minutes later I did receive a call from InfoUSA welcoming me and assuring me I would receive personalized attention if I needed it. It made me feel welcomed and appreciated. As a new customer, it made me feel confident that I will be able to get help.

In these tough times, successful marketing is all about relationships. It doesn’t have to be expensive ad campaigns or elaborate branding efforts, although those sure are helpful. For InfoUSA, all it took was a simple timely phone call from a cheerful voice to get our relationship off to a flying start.

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My stumbling took me to a variety of interesting places this week:

1. At SlyVisions.com, writer Sly Blanco offers 30 Tips for Exploding Your Site Traffic. Nothing revolutionary here, but plenty of good reminders of simple things you can do to attract more visitors to your website.
2. Sometime we get so caught up in crafting the message that we ignore the mechanics of good writing. The folks at Precise Writing list 10 Overused Words in Writing. While not grammatically incorrect, they are commonly used. With just a little attention, omitting the words and finding a better way to say the same thing can make a powerful difference.
3. I’m often called on to make comments in public places. While technically not a speech, I do like to have an outline in my mind for what I’m about to say. Speakweek offers s simple formula with The Three Parts of a Great Five-Minute Speech.
4. Viral marketing is a great, inexpensive way to get your product or service noticed. But how to go about generatng that buzz? Dan Zarella, who bills himself as a “social and viral marketing scientist” offers his Viral Marketing Campaign Checklist.
5. Here’s one whose only purpose is to bring a smile to your face. Enjoy!

Happy Stumbling.

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Keeping your reader engaged — whether in an email, sales letter or blog post — is a delicate proposition. Piquing curiosity with a headline is key, as is a strong opening paragraph. But what about the rest of the piece? How do you keep readers moving along so they get to the end?

Back when I was a fulltime journalist, a writing coach once said you should use “golden coins” as strategically placed nuggets – an anecdote, a statistic, a vivid image – to keep readers walking along the story path. Rather than putting all your good stuff in the beginning, a strategy many writers use, he suggested spacing the golden coins throughout the narrative to maintain interest.

While the golden coins theory is useful, it’s also helpful to remember the things that cause readers’ eyes to gloss over to the point of boredom. Here are eight guaranteed ways to lose your reader’s attention in a hurry:

Take Forever to Get to the Point. Don’t hem and haw in your writing. Say what you have to say and get out of the way. Too may propositions are killers: “In an effort to provide employees with more time for their families, I would like to suggest that we try a four-day work week.” ZZZZZZZZZZZZZ

Telling Readers What They Already Know. Here’s an annoying way to begin a business letter, for example: “You wrote to us on June 4 asking for…”

Length. Closely related to the first point. No one wants to read more than they have to. Taking five paragraphs when three would do is a great way to lose interest.

Using technical terms. Imagine your reader having to stop every other sentence to figure out what your important-sounding acronym means or trying to decipher industry jargon.

Be Mysterious. Piquing interest is one thing. Being deliberately obscure is another. Make it clear from the start what you are writing about.

Using “I” A Lot. When you use the first person, it shows a sense of self-importance. Writing should be about the reader, not the writer.

Using “ing” Words. In addition to being generally wordy, using terms that end in “ing” frequently convey a feeling of uncertainty. “According to our phone conversation the other day, we are thinking about beginning…”

Saving the Best for Last. I’m all for concluding on a high note, but burying the lead is inexcusable.

Avoid these eight writing blunders, and your readers will make the journey from beginning to end with no interruptions.

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I’ve been stumbling a lot lately and, no, it’s not because I’ve been hitting the bottle a little too much.

Stumble Upon is cool service that helps you explore the Internet in a surprising, entertaining and efficient way. Essentially, you indicate your areas of interest – personal, professional, social – and, with a click of the Stumble button on your browser, you are directed to a random web page that matches your interests. There’s a lot more to it, but that’s all you need to know for now. Here’s a good explanation about Stumble and how to get it set up on your computer.

Anyway, I’ve decided that every Friday, I will bring you my Five Favorite Stumbles of the Week. Most will be related to public relations and marketing, but occasionally I may share a quirky, off-beat site that will make you laugh or cringe. Who knows?

Here are this week’s offerings:
Continued

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